Terms and Conditions

§ 1 Scope

These Terms and Conditions ("Terms") govern the use of the Symban platform (hereinafter "Service"), operated by Michailidou Digital Services I.E., Zakaria Paliashvili Street 41, 0179 Tbilisi, Georgia (hereinafter "Provider").

By registering for and using the Service, the user accepts these Terms. Deviating terms of the user are not recognised unless the Provider expressly agrees to them in writing.

§ 2 Description of Service

Symban is an AI-powered platform designed to assist with the creation of book manuscripts. The Service includes, but is not limited to:

• AI-assisted concept generation (characters, plot, world-building)
• Automated text production through a multi-stage pipeline
• Project management and chapter structuring
• Export of generated content

The Provider reserves the right to expand, restrict or modify the scope of the Service at any time.

§ 3 Pricing and Billing

Subscription plans: Draft (€0/month, 3 scenes/month, 1 project), Manuscript (€29/month, 10 scenes/month, 3 projects), Novel (€69/month, 20 scenes/month, 10 projects), Professional Author (€149/month, 40 scenes/month, unlimited projects). Discounted rates apply for annual billing. All paid plans are cancellable monthly.

Welcome bonus: The first concept package (up to 8 documents) is free of charge.

Additional scenes: Top-up from €1.90/scene as a one-time purchase. Purchased scenes do not expire. BYOK (Bring Your Own Key): Users may use their own API key; this is available in all plans and reduces scene consumption.

Legacy credits: Existing credits remain usable (3 credits = 1 pipeline run).

All prices include VAT.

§ 4 Rights to Content

4.1 Rights to User Input

The user retains all rights to the content they enter (e.g. concepts, character descriptions, plotlines, style bibles, blueprints, prompts). The Provider acquires no rights to this content beyond what is technically necessary to operate the platform.

The user grants the Provider a simple, non-transferable right, limited to the duration of use, to process the entered content exclusively for the purpose of fulfilling the contract (i.e. for generating and quality-assuring the requested texts).

4.2 Rights to AI-Generated Content

SYMBAN claims no rights whatsoever to texts and content generated through the platform. All texts generated through the platform are available to the user for free use, including commercial use, publication and further editing.

The user acknowledges that under current German and European law, purely AI-generated texts generally do not enjoy copyright protection, as copyright requires a personal intellectual creation by a human being. Copyright protection may arise if the user substantially revises, supplements or shapes the texts independently. The SYMBAN pipeline is designed to serve as a tool within the meaning of copyright law — creative control lies with the user.

4.3 No Exclusivity

As content is produced by AI models, the Provider cannot guarantee that identical or similar texts will not be generated for other users. No claim to exclusivity exists.

4.4 No Use of Content by SYMBAN

The Provider does not use user input or generated content for training its own or third-party AI models. Content is not used for advertising purposes, not shared with third parties and not used beyond the technical operation of the platform, unless the user expressly consents to such use.

§ 5 Liability

5.1 AI-Generated Content

Texts generated through the Service are created automatically by AI models. The Provider assumes no liability for the accuracy, completeness, quality or originality of the generated content. The user is solely responsible for reviewing content before publication.

5.2 Availability

The Provider endeavours to ensure uninterrupted availability of the Service but cannot guarantee it. Maintenance, technical issues or force majeure may result in temporary restrictions.

5.3 Limitation of Liability

The Provider's liability is limited to wilful misconduct and gross negligence. Liability for indirect damages, lost profits or data loss is excluded to the extent permitted by law.

§ 6 Right of Withdrawal

6.1 Withdrawal Notice

Consumers have the right to withdraw from the contract for the purchase of credits within 14 days without giving reasons. The withdrawal period is 14 days from the date of the conclusion of the contract. To exercise this right, you must inform us by means of a clear statement (e.g. by email to contact@symban.de).

6.2 Early Expiry of the Right of Withdrawal

The right of withdrawal expires prematurely if the user begins using the credits before the end of the withdrawal period and has expressly consented to the Provider commencing performance of the contract and confirmed that they will lose their right of withdrawal upon complete fulfilment of the contract.

6.3 Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments received from you without undue delay and no later than 14 days from the day on which we received your withdrawal notice. Credits already consumed will be deducted proportionally from the refund amount.

§ 7 Data Protection

Information on the collection and processing of personal data can be found in our Privacy Policy.

§ 8 Account and Suspension

The user is obliged to keep their login credentials confidential. The Provider reserves the right to temporarily or permanently suspend user accounts in the event of violations of these Terms or misuse of the Service. In the event of permanent suspension, unused credits are forfeited.

§ 9 Amendments to the Terms

The Provider reserves the right to amend these Terms at any time. Users will be notified of material changes by email or within the platform. If the user does not object to the changes within 30 days of notification, the new Terms are deemed accepted.

§ 10 Final Provisions

The laws of Georgia apply. For consumers within the EU, the mandatory consumer protection provisions of their country of residence apply in addition. Should any provision of these Terms be or become invalid, the validity of the remaining provisions shall remain unaffected.

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr. The Provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Contact

Michailidou Digital Services I.E.
Alexia Michailidou
Zakaria Paliashvili Street 41
0179 Tbilisi, Georgia
Email: contact@symban.de